MRPverseSupport policy
Slow support is the most common complaint about manufacturing software. Here is exactly what you get, by plan.
Last updated October 5, 2026
| Plan | Channel | First reply | Hours |
|---|---|---|---|
| Standard | Email and in-app chat | Within 24 hours | Business hours |
| Premium | WhatsApp, email and in-app chat | Same business day (priority) | Business hours, plus production-down issues any day |
Business hours: Sunday to Thursday, 9:00–18:00 Amman time (UTC+3).
Production-down issues
If you cannot create orders, receive stock or print production papers, tell us "production down" in the subject or first line. It jumps ahead of everything else, on every plan.
Included on every plan
- Setup help and data import review at no charge.
- A bug that blocks production is acknowledged the same day.
- Support in Arabic and English.
What we never do
- Charge for a support tier or a paid onboarding package.
- Close a ticket without a fix or a dated plan for one.